Terms of Service

Last updated September 20, 2026

These terms apply when you order a printed greeting card from Send a Card, whether directly or through an AI assistant such as Meta Muse acting on your instructions. You must be 18 or older to order.

1. The service

You (or your assistant) provide photos, a message and a recipient address. We generate a card design, show you a preview, and once you pay we print the card, hand-write or print the inside message, and mail it to the recipient through our print partners. The printed card matches the preview; small differences in colour and cropping are normal in print.

2. Orders placed by AI assistants

Orders placed by an AI assistant connected to your account are treated as placed by you. Nothing is printed or charged until a payment for the quoted total is completed through Stripe, which your assistant will ask you to approve. Please check the preview and the recipient address before approving; we print what you approved.

3. Pricing and payment

The price shown in the quote (from $7.99 per card for US delivery, including printing, envelope and postage; higher for express delivery) is the full amount charged and includes any applicable sales tax or VAT. Prices are shown before you pay. Payments are processed by Stripe.

4. Cancellations, refunds and reprints

• Cards are personalised goods made to order. You can cancel for a full refund within 15 minutes after payment; after that the card is sent to the printer and the order cannot be cancelled. Your assistant and your order page show the exact cut-off time.
• If a card is lost in the mail, arrives damaged, or has not arrived within 30 days of mailing, tell us and we will reprint and resend it free of charge or refund you in full.
• Delivery dates are estimates. We are not responsible for delays caused by postal services, customs, or an incorrect address you provided.
• Consumers in the UK and EU: because each card is personalised, the 14-day right of withdrawal does not apply once production has started, as permitted by law. Your statutory rights for faulty goods are unaffected.

5. Your content

You confirm that you own or have the right to use the photos and text you submit, that they do not infringe anyone's rights, and that you have the recipient's implicit consent to send them mail (for example, they are a friend or family member). You keep ownership of your content; you give us a licence to reproduce it only to produce and deliver your card. We will act on copyright complaints sent to support@sendacard.io.

6. Acceptable use

You may not use Send a Card to send content that is threatening, harassing, hateful, sexually explicit, defamatory, deceptive or illegal; to impersonate an official body, business or another person; to send intimate images of anyone without their consent; or to send mail to people who have asked not to receive it. We screen content automatically and may hold, refuse or cancel any order that appears to break these rules (with a refund if we have not started printing), may add addresses to a do-not-mail list on request, and may report threats and illegal content to the authorities. Every card carries a small reference on the back so recipients can report it or opt out at /stop.

7. Availability

We aim to keep the service available but do not guarantee uninterrupted operation. We may limit the number of cards sent to one address or by one sender.

8. Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law and language

Send a Card is run by an individual developer. These terms are governed by the laws of the State of Texas, USA, unless the consumer law of your country of residence gives you additional rights. The parties have expressly agreed that these terms and all related documents be drawn up in English. Les parties ont expressément convenu que ces conditions et tous les documents connexes soient rédigés en anglais.

10. Contact

Send a Card · support@sendacard.io. Abuse reports and takedown requests are answered within 48 hours.